We catalyze our customers’ success

Customer at the center of activity

Our approach is based on open interaction and collaboration. To ensure that our approach is customer oriented, CSC uses a model for customer steering in the company’s strategy process, different stages of service lifecycles as well as the decision-making and prioritization of new initiatives. This model helps us intensify our cooperation with our customers and their networks.

Our customers include:

• universities and universities of applied sciences
• research institutes
• research infrastructures
• public administration
• archives, libraries and museums
• companies.

The cornerstone of CSC’s work is its ownership strategy, which is drafted by an advisory board consisting of CSC’s owners and customers. The expectations placed on CSC by the owners are crystallized in the ownership strategy. The ownership strategy is implemented through the company strategy, which is drafted by CSC’s Board of Directors and management. It describes our goals and actions based on customer orientation.

Services steered by customers at all lifecycle stages

CSC delivers the services needed by its customers within the framework of its mission specified in the ownership strategy and company strategy. The customers develop the services they need with CSC, and CSC supplies them at cost price. Customer steering is the most important driving force in the development of a new service and throughout the service lifecycle. 

The initiative for a new service always emerges from customer needs. To pave the way for a new service, CSC usually conducts a preliminary study, in which customers’ needs and expectations are defined and the requirements for implementing the new service are analyzed.

We monitor service use at regular quality meetings and on the basis of statistics or customer surveys. Surveys and other customer feedback also point the way for further development of a service. The decline stage of the service lifecycle is indicated by utilization rate data and customer surveys. If a decision is made to phase out a service, we notify customers of this well in advance and direct them to a replacement service within a transition period.

CSC also receives regular feedback on its services for science through the Scientific Customer Panel.

High-performance computing for companies

Finnish companies can tap into the outstanding computing power of the LUMI supercomputer for their product development and innovation. In addition to computing resources, we provide companies with expert support for deployment, training, and assistance with submitting funding applications, free of charge. Read more about our services for companies.

Development is a joint effort

We offer different ways of sharing common understanding and building roadmap:

• Roadmap for the digitalization of higher education and research (in Finnish)
• Ideabank for sharing information on trends ( in Finnish)
• Digihuone forum for research, learning and innovation, regularly bringing up topical issues. ( in Finnish)

The purpose of the open Ideabank is to collect, share and advance development ideas that promote digitalization in research, learning and innovation.

The Ideabank offers opportunities for

• sharing information and best practices
• keeping an eye on what others are doing, and gaining insights
• drawing on knowledge in decision-making and planning.

In the Ideabank service (multilingual service), anyone can suggest a new development idea arising from the need of an individual, team, field of education, sector or organization to solve a current or future challenge. Contributors can also provide information on development projects already launched in their organizations or with their partners. Everyone can follow and comment on the shared ideas and development projects. Ask about Ideabank ideapankki@csc.fi

At the open Digihuone events for research, learning and innovation, the ideas collected in the Ideabank are discussed, and an overview is given of future changes, trends and policies on the Roadmap for the digitalization of education and research. In Digihuone, new initiatives for which there may not yet be an established forum can be made visible, and ways to promote them can be sought together.

Scientific Customer Panel

CSC receives regular feedback on its services for research through the Scientific Customer Panel. Convening four times a year, the panel plays an important role in the development of CSC’s services. The panel tasks also include scientific evaluation of Grand Challenge and DECI applications.

Antti Poso Chair University of Eastern Finland Medicinal chemistry and drug design	Laura Ruotsalainen Vice-Chair University of Helsinki Spatiotemporal data analysis
Sampsa Hautaniemi University of Helsinki Systems biology	Karoliina Honkala University of Jyväskylä Computational catalysis
Minna Palmroth University of Helsinki Space weather & physics	Mikko Tolonen University of Helsinki Digital humanities
Keijo Heljanko University of Helsinki Computer science and engineering	Hannu Kurki-Suonio University of Helsinki Cosmology
Ilpo Vattulainen University of Helsinki Biological physics & soft matter	Anssi Laukkanen VTT Technical Research Center of Finland Ltd. Computational Materials Science and AI